JUDY EHRHART
Associate

Senior Operations and Administrative professional experienced in multi-site Domestic and International environments with application across multiple industries. Direct and coordinate internal operations, and sales support staff and functions, HR generalist, customer service, personnel management, budget planning and oversight, client and service contracts, multi-site facility and vendor logistics, and internal quality controls. Blend of experience in diverse industries.  Proficient in standard computer applications and adept in learning proprietary and industry specific software programs.

Professional Experience

CPES, Tucson, AZ, 2005-2009
Director of Operations
Direct administrative, operational and HR functions of three behavioral health clinics including budget planning, contract negotiations and renewals, state and federal licensing requirements, billing, personnel management and facility maintenance. Results include:

• Re-alignment of administrative job functions including cross- training, procedural consistencies and performance monitoring. 
• Collaborated with clinical management in re-design of clinical management positions, performance tracking, performance reviews and clinical quality controls.
• Coordinated major software upgrade for client appointments, data and billing system.      
• Reduced overall administrative duplications in job functions, error rates and costs while substantially improving administrative performance, knowledge and advancement opportunities. 
• Implemented re-design of divisional hiring, interviewing, coaching, mentoring, corrective action, and termination practices utilizing corporate resources to train managers on current laws and liabilities

PEARSON VUE, Northern California and Nevada 2002-2004
Regional Testing Center Manager

Reporting to the Director of Field Operations, joined start-up national division to develop and open high-stakes professional certification testing centers in the Western Region. Manage 40 direct reports, with oversight responsibility for customer service, integrity of testing environment and equipment, staffing, personnel, facilities, budget development and monitoring.  Manage to client capacity growth including projections for additional facility and site needs, site expansion negotiation with landlords and new site analysis reports. Results include:

• Opened nine testing centers including interface with architects, contractors, landlords; hiring and training regional site staff; meeting opening date deadline for first large national testing contract.
• Conducted successful beta testing in Guam site for nursing candidates from the Philippines.
• Participated in cross-functional teams to prepare and implement procedures for national contracts including NCLEX, NASD and GMAT

COMDISCO, San Ramon, CA 1998-2002
Regional Business Manager

Reporting to the Director, Sales Administration of this $4 billion company, managed 7 regional locations and 33 direct reports responsible for compiling technology leases and business continuity contracts. Initial job responsibilities included re-designing the administrative support functions for the regional sales organization. Results include:

• Restructure administrative group including implementation of team leader/coaching positions.
• Implement administration training programs on customer problem resolution and increasing overall customer satisfaction.
• Reduce outstanding regional receivables by training associates in superior problem resolution and customer service skills.
• Coordinated facility projects including office expansions and closings

DICKERSON & QUINN, LTD Walnut Creek, CA and Guam 1983-1997
Assistant General Manager, International Distribution

Reporting to the President, one of four corporate managers responsible for generating revenues of $40 M in the distribution of US food and consumer products throughout the Pacific Rim. Advanced through the organization from Export Coordinator to Buyer and Senior Buyer for Asian market sales. Promoted and transferred to Guam branch office as Director of Marketing and Assistant General Manager.

Results include:

• Directly responsible for increasing sales to Asian markets from $8M to $20M.  Traveled extensively throughout Asia to increase sales and customer base.  Worked frequently with key players of US companies to further sales and distribution opportunities. Coordinated sales, transportation logistics, and financing of US sourced products to Asian markets.
• Developed marketing team for promoting sales of leading US manufacturer products throughout the Pacific Islands including Proctor and Gamble, Campbell, Kellogg, Hormel, Nabisco and others.
• Develop and implement warehousing, marketing and sales services for retail and wholesale markets in Guam and Pacific Islands.
  

EDUCATION AND CERTIFICATION

• Bachelor of Arts, English
  California State, Hayward, CA
• Masters level courses in International Business Law and Finance, University of Phoenix

 CERTIFICATIONS AND TRAININGS

• In preparation for Professional Human Resource (PHR) certification exam, December 2009
• The Art of Negotiation, San Francisco 
• Human Resource, Organizational Development, and Legal Seminars and Trainings